Stephanie Cueto

Work Experience

Mixpanel, San Francisco, CA | Support Engineer July 2018 - Present

• Co-lead Employee Resource Group Mezcla.
• As a Mixpanel product expert, I solve challenging technical problems across
• platforms for Mixpanel customers every day.
• Help customers understand Mixpanel data reports and features.
• Assist customers in improving their implementation via Javascript, Android, and IOS Libraries.
• Develop best practices and offering consultative advice.
• Respond weekly to 30 tickets, via Zendesk email, calls, or online chat.
Collaborate with other Support Engineers to investigate and resolve customer issues.
• Identify, document, and report bugs on Jira, and Product gaps on customer’s feature requests to share with our Product and Engineering teams.
• Help customers import, update and export data via Mixpanel APIs.
• Support all of Mixpanel SDKs — the most common issues are Android, iOS, and JavaScript libraries.

Techtonica, San Francisco, CA | Software Engineer Apprentice January 2018 - July 2018

• Techtonica is a six-month software engineering apprenticeship program for aspiring Bay Area women and non-binary adults.
• Built websites with Tech Stack: React, Express, MySQL, Node.js
• Meal recommendation app with in Node.js, Mongodb, and Express
• Tested with Jasmine, designed with UI/UX principles

dev/Mission, San Francisco, CA | Program Coordinator April 2017 - January 2018

• Managed partnerships with District 9 and 10 schools
• Provided strategic guidance to the CEO in ways to promote the company's culture of diversity and equality
• Planned the organization’s structure, developed roles and operations
• Organized prospect databases, volunteers, students
• Reviewed grant proposals, handled budgets, and supervised lab hours
• Assisted with technology literacy classes for 10-20 students