Stephanie Cueto

Software Engineer

Stephanie's Photo

Work Experience

Mixpanel, San Francisco, CA | Support Engineer July 2018 - Present

  • Co-lead Employee Resource Group Mezcla.
  • As a Mixpanel product expert, I solve challenging technical problems across
  • platforms for Mixpanel customers every day.
  • Help customers understand Mixpanel data reports and features.
  • Assist customers in improving their implementation via Javascript, Android, and IOS Libraries.
  • Develop best practices and offering consultative advice.
  • Respond weekly to 30 tickets, via Zendesk email, calls, or online chat.
  • Collaborate with other Support Engineers to investigate and resolve customer issues.
  • Identify, document, and report bugs on Jira, and Product gaps on customer’s feature requests to share with our Product and Engineering teams.
  • Help customers import, update and export data via Mixpanel APIs.
  • Support all of Mixpanel SDKs — the most common issues are Android, iOS, and JavaScript libraries.

Techtonica, San Francisco, CA | Software Engineer Apprentice January 2018 - July 2018

  • Techtonica is a six-month software engineering apprenticeship program for aspiring Bay Area women and non-binary adults.
  • Built websites with Tech Stack: React, Express, MySQL, Node.js
  • Meal recommendation app with in Node.js, Mongodb, and Express
  • Tested with Jasmine, designed with UI/UX principles

dev/Mission, San Francisco, CA | Program Coordinator April 2017 - January 2018

  • Managed partnerships with District 9 and 10 schools
  • Provided strategic guidance to the CEO in ways to promote the company's culture of diversity and equality
  • Planned the organization’s structure, developed roles and operations
  • Organized prospect databases, volunteers, students
  • Reviewed grant proposals, handled budgets, and supervised lab hours
  • Assisted with technology literacy classes for 10-20 students

Education

Careerforce, SalesForce University, San Francisco, CA 8/17 - 10/17 | Admin Certification Training in Salesforce

  • A one year fully immersive and blended learning curriculum on training and developing the next generation of Certified Salesforce Administrators from diverse backgrounds.

San Francisco State University, San Francisco, CA 08/09 - 05/15 | Spanish B.A. & Latina/o Studies B.A

  • La Raza Student Organization (LRSO): Coordinator
  • ASI: Project Connect Team Member
  • ASI: Project Rebound, San Francisco State University Latinos Unidos Coalition (LUC): LRSO Representative

Universidad Complutense de Madrid, Madrid, Spain 08/13 - 06/14 | Spanish Language and Literature

  • California State University International Programs: Study Abroad